Did you realize that you can help out potential patients and your healthcare professional at the same time simply by posting a quick, honest review online?
As an increasing number of people rely on online reviews in choosing a healthcare provider, simply sharing your experiences can push someone to finally attain the help they need. Furthermore, you can facilitate your hearing care provider to attend to any issues that could enhance the practice—in turn ensuring a positive experience for prospective patients.
Are you ready to make a difference in people’s lives? Listed below are four additional reasons you should review your hearing care professional online.
1. It’s simple to publish a review online
Numerous hearing care providers have a website with a page focused on reviews, and this is the perfect place to begin. Quickly navigate to the website, find the review link, and write a concise review right on the website—all in less time than it takes to brew a cup of coffee.
2. You can help people to finally seek the help they need
According to a 2015 BrightLocal survey, 92 percent of consumers now read online reviews, and 80 percent will trust web-based reviews as much as personal recommendations.
Which means 8 out of every 10 individuals will consider your review as sincerely as a personal suggestion. If you had a great experience, writing a positive online review is by far the best way to get the message out, encouraging other people to get the same high quality of care.
3. You can help cultivate a fair picture of the practice
Studies have shown that people are dramatically more likely to write reviews following a bad experience than after a positive one. This generates a negativity bias that can portray the practice in a bad light.
Nobody is perfect—and no healthcare practice is either. Regardless of whether the negative reviews are warranted or not, they will likely get submitted. And if the positive experiences go unpublished, this will produce a distorted picture. If you feel that the practice deserves a good reputation, you can help them out by submitting a positive review.
4. You can help your hearing care provider fix the patient experience
We believe in honest, respectful reviews, without consideration to whether those reviews are positive or negative. However, we also believe that making an attempt to remedy issues privately is the best place to begin.
If you’ve had an unfavorable experience, it’s almost always best to first contact the practice privately. Many times, the issues can be dealt with whereby both parties are pleased. However, if the issues were not remedied to your satisfaction, you may feel that your negative experience must be shared.
In that case, in the name of honesty, you may want to submit respectful suggestions that can help the provider improve the patient experience. This ultimately helps the practice and brings about a better experience for future patients.